Safety & Verification
We verify identity, reduce fraud, and keep expectations clear for every trip.
Why we verify
Before booking, we confirm government ID, match a selfie to that ID, and run basic fraud checks via a trusted verification provider.
Data handling
- Encrypted in transit and at rest.
- Used only for verification, compliance, and safety.
- Not sold; never used for marketing without consent.
Coverage overview (plain English)
Included
- Identity verification on all users
- Trip photo protocol for pickup/return
- Refundable deposit hold during the trip
Not included
- Fuel, tickets/tolls, personal items
- Non-compliant driving or misuse
- Unapproved drivers
Disputes
- Report within 24 hours with time-stamped photos.
- We review and respond in 24–48 hours.
- Qualified fees/holds are assessed per policy.