FriendRenter (“FriendRenter”, “we”, “our”, or “us”) cares about your privacy. This Privacy Policy explains what personal information we collect on our marketing website and lead-capture forms (the “Site”), how we use it, and the choices you have. This policy does not cover the production app for bookings; we’ll publish a separate policy when that launches.
If you have questions or requests, contact us at info@friendrenter.com.
Use of the Site is also subject to our Terms of Use.
1) What we collect
We collect information you choose to give us when you submit a form or interact with the Site:
- Contact details: first name, last name, email, phone.
- Interest & location info: the city/area where you want to host or rent.
- Vehicle details (hosts): make, model, year, and other details you provide.
- Preferences: rental preferences you select (e.g., body type, seats, transmission), budget band, age band, and extras.
- Timing: dates or general availability windows you enter.
- Communications: content of messages you send us.
- Device & usage data: IP address, browser/OS, pages viewed, and similar analytics signals (standard web logs and cookies—see Cookies & Similar Tech below).
- Referral/UTM data: basic campaign and referrer parameters (e.g., utm_source, utm_medium, utm_campaign) when present.
- reCAPTCHA anti-abuse data: when present, Google reCAPTCHA may collect device/interaction metadata to block bots.
We do not knowingly collect sensitive data (e.g., SSNs, driver’s license numbers) on this Site. Please don’t include it in free-text fields.
2) How we use your information
- Respond to your inquiries and provide updates about FriendRenter services and app progress.
- Manage early access invitations and waitlist priorities.
- Understand demand (e.g., which cities/vehicles people are interested in) to plan our rollout.
- Improve the Site (debugging, analytics, and security/anti-abuse).
- Comply with law and enforce our policies.
No selling or sharing for ads. We do not sell your personal information. We do not “share” personal information for cross-context behavioral advertising.
3) Legal bases (for visitors where applicable)
- Consent (when you submit forms or opt-in to updates).
- Legitimate interests (site security, basic analytics, interest measurement).
- Compliance with legal obligations.
4) How we disclose information
- Service providers (e.g., website hosting, email delivery, form processing, analytics, anti-abuse tools). They may process data only under our instructions.
- Legal/Compliance: if required by law, to protect rights, safety, and security.
- Business transfers: if we undergo a merger, acquisition, or similar event.
We do not sell personal information. We do not allow service providers to use your data for their own marketing.
6) Your choices
- Consent checkbox: By submitting a form, you consent to our collection and use of your info as described here.
- Unsubscribe: You can opt out of marketing emails at any time using the link in our messages.
- Access/Correction/Deletion: Email info@friendrenter.com to request a copy, correction, or deletion of your personal information (subject to legal allowances/requirements).
7) Data retention
For lead-capture purposes, we generally keep personal information for up to 24 months from your last interaction (or longer if required by law or to resolve disputes). We may keep non-identifiable, aggregated statistics indefinitely.
8) Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is 100% secure.
9) Children
The Site is not intended for individuals under 18. We do not knowingly collect personal information from anyone under 18.
10) International visitors
We operate in the United States and may process information in the U.S. and other locations. Those locations may have different data-protection rules than your region.
11) Changes to this policy
If we make material changes, we’ll update the “Last updated” date and post the revised policy on this page. Continued use of the Site means you accept the updated policy.
12) Contact us
Email: info@friendrenter.com
(You can add your business address here if you want a physical mailing address shown.)
California Notice at Collection (CCPA/CPRA)
We collect the following categories of personal information from California residents for the purposes described above:
- Identifiers: name, email, phone.
- Internet/Device activity: IP address, basic device/browser data, Site interactions.
- Geolocation (approximate): derived from IP or the city you provide.
- Inferences: simple interest indicators (e.g., “wants to host in Austin”).
Purposes: provide updates, manage early access, respond to inquiries, plan rollout, analytics, security/compliance.
Sources: directly from you (forms), your device/browser (when you visit the Site), and our service providers (anti-abuse/analytics metadata).
Retention: typically up to 24 months from last interaction (see Retention above).
Selling/Sharing: We do not sell personal information and do not share it for cross-context behavioral advertising.
Your rights: access, delete, correct, and limit certain uses, without discrimination. To exercise rights, email info@friendrenter.com. We’ll verify your request (and California residency as applicable) before acting.